The entire hospitality industry has suffered in recent years, and consequently, there have been major cutbacks in personnel. Now that the industry is once again on a fast rise, the issue of finding adequate, well-trained personnel is at the forefront on the list of concerns. Large hotel chains have a much more difficult task, as they have properties in many different countries, with different concerns, needs and cultures. Developing talent in new countries and properties can be a challenge.
How this is managed will ultimately have an impact on the success of a new hotel. There really is no cookie-cutter method that is effective when you have multiple properties in a range of international locations. Each property must be addressed on an individual basis to get the best possible staff in the shortest amount of time, with an eye to developing local talent when possible.
A hotel that presents a trendy, modern image will need a certain type of staff; those that cater to an older, wealthier clientele will want a more subdued staff with a great deal of training already under their belts. Your brand and image should be reflected as much as possible by those you take on to staff your hotel. There are certain qualities that are constant, no matter what image or brand is being promoted for the property. Honest, service-oriented, team players who are willing to work hard for the company’s goals are always part of the package.
Bentley Price Associates, Inc. is a hotel executive search firm that serves the hotel industry internationally. Our hospitality executive search team can identify candidates that match the hotel’s needs in countries throughout the world.