Spectrum Gaming Group has published their Top 21 Trends for 2013, which casino recruiter Bentley Price Associates, Inc., finds worth reading. All of Spectrum’s items merit discussion, but their number-one trend of domestic expansion of gambling establishments interests us most. Not only does this expansion portend great things for casino recruiters, hotel recruiters and hospitality [...]
Don’t count on a whole lot of loyalty from hotel guests, regardless of how many promotions you might have going on. In fact, according to a Deloitte survey, consumers have turned away from what might have been that perceived “loyalty to travel brands.”
A mere 8% of the survey respondents said they choose the same [...]
It seems the Millennials (Generation Y) are everywhere, even eclipsing the travel-leaning Baby Boomers who ring the population bell at 76 million; this, compared to the Millennials’ 79 million.
But the ‘Boomers’ are going to be left behind in numbers as the year 2030 approaches. In fact, they’re expected to be milling about somewhere near [...]
At Bentley Price Associates, we work with a variety of hotels and casinos. All of them have their own individual needs, and they all have an idea about the type of employee they would consider to be “ideal”. The problem they find themselves facing is lacking the time required to properly screen and hire the [...]
Hotel recruiters are keeping an eye on financial news that affects the hospitality industry. Here, we’ll highlight one international news item and one on the domestic front. The latest in the international market is this from Hotel News Resource: “Commercial real estate continues to rank high on the list of acquisitions for investors around the [...]
Did we ever think we’d see the day when a hotel guest opts to use Twitter over talking to the front desk personnel to resolve issues?
Just last fall, over a two-day confab of industry players attending the Cornell Hospitality Research Summit, the lineup of panels and pointed presentations spoke volumes about the future: Get [...]
Cross-selling and up-selling are a couple of techniques used in many industries, including hospitality and restaurants to drive up sales and increase customer satisfaction. Cross-selling occurs when a person adds a certain thing to what they’re buying. For example, everyone has been asked at some point or another if they would like some fries with [...]
It may be surprising, but the travel industry was responsible for adding many more jobs last year than a lot of other industries. Over 7.7 million people work in this sector, according to the U.S. Travel Association.
Part of the reason for the strong employment in this field is the availability of training, a schooling [...]
Hotel property owners are always on the lookout for new sources of revenue streams, and many are looking no further than their lobby, an alcove or inviting nook within the hotel itself.
A recent article in the New York Times, “Hotels Carve Out Workspaces Rented by the Hour,” notes how the hotel lobby has long [...]
Too many hotel executives try to handle their own staffing needs in the midst of everything else that happens on a daily basis in their hotels. During any given day, there are guest complaints and concerns to handle, employees to manage, and events to coordinate. Those jobs in and of themselves can be very tiring, [...]