A booming travel market can lead to unanticipated problems. Revenues are up – but service can falter. Unfortunately, when there is a rise in bookings, the weaknesses in a property’s staff, service and control of the property and visitors can fall short. How to be in command of any expansion and take advantage of opportunities is a critical element in hotel and casino management. If the growth process is skillfully managed, and each weak point is addressed rapidly and effectively, years of prosperity can follow. If not, the boom can be short-lived.
Every increase, if carefully and intelligently managed, is likely to lead to higher and higher levels of prosperity for the hotel, while the travel market continues to grow. The key is to have a strategy in place to manage expansion, and the ability to act quickly to resolve any and all weak areas. Work team leaders must be prepared in advance to service the influx of guests, whether business travelers, families, conventions or meetings.
New staff may need to be hired; in an expanding market, there are often fewer candidates available. Untrained, undertrained and inexperienced employees make mistakes. Staffing positions and providing insufficient training, in an effort to “plug the holes” in the hotel, can make matters worse.
Take advantage of any increase in business, and establish a stable, expanding market share by staying one step ahead in staff recruitment and training.
Over our 36 years as hotel recruiters, Bentley Price Associates, Inc., have placed top management personnel that have the skills to take advantage of every increase, and expand upon it, for an exciting ride. Our established hotel executive search firm has access to top candidates worldwide.