Fanning the Flames of Teamwork in the Hotel Industry
People love games. Almost everyone has their favorite team, player, and sport. You can get your staff playing the game of exceptional service, and make it a sport that every staff member – from top to bottom – will play to win.
Personalizing your awards is one the most effective ways to get the most out of awards for achieving team goals and superior service. An award that is personalized means much more to the recipient. It shows that you are listening, and that you care.
Each manager should poll their team members and discover what each person wants as an award when they reach the weekly, monthly, quarterly and yearly goals set by management. Specific awards for the entire team should also be polled. You could be surprised at the variation!
Ensuring that every individual has the opportunity to win is an important matter – no one wants to be left out of a game! There should never be just one winner – everyone should be able to win in their specific area or duty. The increase is production can be nothing short of astounding.
This is just one of the many strategies that can make a difference in your staff productivity, teamwork and retention. It could not be more important that you show that your hotel staff is valued – each individual person. Making their awards personal works wonders.
Observing how innovative management and teambuilding strategies help my hotel clients achieve greater and greater success is a personal passion of mine, as it is with the rest of my team of hotel recruiters.