The Quality of Hotel Staff is the Key to Success — Locally and Internationally
The hotel industry always has been, and always will be a “people business” – both in the service provided to guests, and within the organization. The coordination and teamwork of hotel staff and the quality of service they offer to guests are both vital pieces of the puzzle. The hotel executives you hire to manage your property and your staff will significantly impact the expansion and success of the property.
Understanding the local culture of the country, city or area is a crucial part of the process of making the hotel or chain successful. Whether you are reaching out to a wide spectrum of potential guests, or are focusing on a specific niche market, training and developing local talent can be an effective strategy in opening in a new area or country.
How the Local Community Impacts Your Success
A large proportion of your staff will probably come from the local area. How your property is perceived, accepted and supported in the community will affect the level of services the employees will be willing to provide your guests. Identifying local talent to train and advance to higher levels of responsibility within the organization can significantly impact your rate of expansion.
We’ve been advising hotels and casinos as hotel executive recruiters for more than 36 years now. We know the value of fostering and advancing local talent. Hotel executives that are skilled in managing the “people factor”, and interacting well with community leaders locally, can be invaluable in guiding your hotel or chain to the next level.