Bentley Price Associates, Inc.

The Rise of Boutique Hotels

Sally — Tue, 08 May 2012 19:33:25 +0000

The New Urban Professional: Changing Tastes in Service and Design I find it fascinating to watch the changing tastes of both individual and corporate guests in recent years; it is clear that there has been a steep increase in the number of young professionals that choose to seek out a unique travel experience, and [...]

Top HR Concerns for 2012

Sally — Fri, 04 May 2012 17:20:30 +0000

The Hotel Industry: The Problems That Come With Growth The hospitality industry is a fascinating industry, and is perpetually in a state of change. There is no “resting on your laurels” in our industry – you have to stay ahead of the game on all fronts. A booming market has its own set of [...]

Pick a Winning Team of Executives for Your Hotel

Sally — Thu, 03 May 2012 17:00:27 +0000

It’s not always easy to create a highly motivated staff that is consistently focused on ways to improve service and increase profits.

Over my 35 years serving the hospitality industry I’ve come to recognize how important it is to take careful note of the ideas brought to you by the top achievers on your [...]

Make Your Rewards for Achievement Personal

Sally — Tue, 01 May 2012 21:58:34 +0000

Fanning the Flames of Teamwork in the Hotel Industry People love games. Almost everyone has their favorite team, player, and sport. You can get your staff playing the game of exceptional service, and make it a sport that every staff member – from top to bottom – will play to win.

Personalizing your awards [...]

Hospitality is a People Business

Sally — Mon, 30 Apr 2012 22:47:20 +0000

The Quality of Hotel Staff is the Key to Success — Locally and Overseas The hotel industry has always been, and always will be a “people business” – both in the services provided to guests, and within the organization. The coordination and teamwork of hotel staff and the quality of service they offer to [...]

Focusing on the Prize

Sally — Fri, 27 Apr 2012 18:42:03 +0000

Teamwork is the Key to Success One of the most valuable skills of a hotel executive is the ability to keep all the staff focused on the prize. Internally cultivating a higher level of teamwork, leadership, responsibility and service goes a long way in furthering the success of the hotel, and in retaining the [...]

Encouraging Creativity: How to Find Your Leaders

Sally — Wed, 25 Apr 2012 20:50:02 +0000

Fostering Creativity with Your Team Your staff has ideas about how to make your hotel or chain more profitable – and they often know where the current systems are the least effective. If you make it possible for them to voice their ideas, you not only get enhanced loyalty and staff retention – you [...]

Hotel Jobs and A Relationship

Sally — Wed, 18 Apr 2012 19:18:32 +0000

I recently read an article about couples who both work in the hospitality industry. A balance in life is always needed, but those of us who have been on the front lines in the 24/7 hospitality business know that the hours can be beyond demanding, and can most certainly take their toll on [...]

Hotel Leadership: Too Many Rules?

Sally — Thu, 12 Apr 2012 20:34:22 +0000

An Open Management Style

Too many unnecessary rules and restrictions could inhibit individual responsibility and creativity in your hotel staff. Work teams operate at a higher level when they have the freedom to participate in planning for their area. Structure is necessary – with a great deal of room left for individual initiative.

Providing [...]

Hospitality is a People Business

Sally — Wed, 11 Apr 2012 16:02:35 +0000

The Quality of Hotel Staff is the Key to Success — Locally and Internationally

The hotel industry always has been, and always will be a “people business” – both in the service provided to guests, and within the organization. The coordination and teamwork of hotel staff and the quality of service they offer to guests [...]