One of the recognizable marks of a top-of-the-line, high-end hotel or casino, is the uncanny ability of its hospitality staff to anticipate a guest’s needs and provide them with the information or services they require. This skill can be developed in any staff with effective training. Any hotel or casino can provide its guests and patrons with the same level of service by training managers and staff to be observant and attentive in anticipating guests’ needs. The return in profits can be significant.
An alert hotel employee who sees a guest stop by displayed listings of all in-house shows, should stop and ask if they can help by
providing recommendations, making reservations, or securing tickets. An employee who notices a hotel guest with a confused look, walking through the lobby with her kids in tow, all of them in swimwear, should stop and offer their assistance in directing them to the pool. An alert staff, trained to observe and anticipate the needs of their guests, makes the difference. Your future bookings will reflect this level of care.
The hospitality recruiters at Bentley Price Associates, Inc., are dedicated to providing hotels and others in the hospitality industry, with the most qualified and competent candidates for executive and management positions. For 36 years our hospitality executive search firm has served hotels, casinos and other clients in the industry, worldwide.